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| 1. How to upgrade your subscription | 2. How to downgrade your subscription |
How to upgrade your subscription:
1. First, log into your Vyvo account. Then, go to PRODUCTS > My Subscription.
2. Click on CHANGE SUBSCRIPTION.
3. Proceed to select the higher level subscription you wish to switch to, and click CHOOSE.
Your active Subscription is indicated in red as ACTIVE.
4. Once you pay for your new subscription, it will automatically switch at the end of the previous one. This happens when you have already been included in an Oracle Wellness Report Run with your current subscription. If you haven’t yet, this is the message that will pop up when you select the new subscription:
- If you choose ACTIVE NOW, please be aware that your subscription expiration date will not be postponed with the new subscription.
- If you select ACTIVE LATER, the new subscription will automatically switch at the end of the previous one.
Please note:
- If you want to change your subscription, make sure to disable the auto renew of the current subscription before its expiration (if you select ACTIVE LATER) or before the change (If you choose ACTIVE NOW). Otherwise the new subscription will remain in pending.
- You can the active subscription at anytime in the vyvo.com back office in PRODUCTS > My Subscription.
- In any case, the price of the new subscription and the previous one will be paid entirely.
How to downgrade your subscription:
1. First, log into your Vyvo account. Then, go to PRODUCTS > My Subscription.
2. Disable the auto renew of your current subscription.
3. Click on CHANGE SUBSCRIPTION.
4. Proceed to select the lower subscription you wish to switch to, and click CHOOSE.
Your active Subscription is indicated in red as ACTIVE.
5. Let the old Subscription expire with the auto renew disabled.
6. The new subscription will automatically start, with the auto renew already enabled, at the end of the previous one.
Please note:
- There is no “ACTIVE NOW” option when you downgrade the subscription. The new subscription can only start at the end of the previous one, unless you have a higher level subscription in pending.
- You can check the active subscription at anytime in the vyvo.com back office in PRODUCTS > My Subscription.
