Wallets and Back Office Q&As

Vyvo Support

• How to reopen a closed ticket with a follow-up?
• What information should be included in the event of a device failure or problems with the App?
• How to open a support ticket?
• What does each ticket status mean?
• How to leave feedback on your Solved or closed tickets.

Hyperwallet

• How can I change the PayPal transfer method email address in my Hyperwallet account?
• What is the Hyperwallet?
• How can I activate and set up a Hyperwallet account?
• What if I choose both PayPal and Bank as transfer methods on Hyperwallet?

Back office

• How can I add a new card as payment method to my vyvo.com account?
• How can I see all my Team Member in my Dual Team structure?
• How can I find a specific Community Member in my Business Center?
• Why do I see Community Members whom I have not sponsored in my Dual Team structure?
• HIDDEN-Can I move a Team Member from the right to the left, or vice versa, in my Dual Team Structure?
• Can a Free User appear in the Dual Team Structure?

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VyvoPay

• What happened to VyvoPay?
• I’ve seen a few transactions in my VyvoPay that don’t look familiar. What can I do?
• Where is the activation code for my VyvoPay card/band located?
• Why is VyvoPay service not available in my country?
• What happens to my VyvoPay if my country is included in one of the restricted lists?
• In which countries is the VyvoPay service limited or not available?

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VyvoWallet

• What happened to the Vyvo Wallet?
• How can I log into VyvoWallet with the Two-Factor Authentication (TFA) enabled?
• How to disable and re-enable Two-Factor Authentication (TFA) in your VyvoWallet.
• Navigation within the History section of your VyvoWallet.
• What is the Two-Factor Authentication?
• How can I enable the Two-Factor Authentication in my VyvoWallet?

See all 7 articles