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What information should be included in the event of a device failure or problems with the App?

Updated

In the case where there is a faulty issue, you can provide us with the details below in order to reduce the resolution time:

  • Vyvo device name

  • Vyvo device firmware

Please find the firmware version on the ‘Device’ section of your Mobile App or on your device

  • Mobile Application name

  • Mobile Application version number

Please find the App Version on the app by going into ‘Profile’, clicking on ‘Settings’, and then ‘About’.

  • UID number

Please find the UID on your Mobile Application, by clicking on ‘Profile’ and then ‘Edit Profile’.

  • Your smartphone brand and model

  • Smartphone OS

  • Smartphone OS version

  • Videos and Screenshots

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