How to leave feedback on your Solved or closed tickets.

Following the resolution of the ticket, you will receive an email "Request #: How would you rate the support you received?” especially created for you to provide the team with feedback.

By clicking on one of the 2 options in blue in the email:

  • Good, I’m satisfied.
  • Bad, I’m unsatisfied.

You can evaluate the ticket and our work based on your degree of satisfaction.

Clicking on one of the above options, you will be redirected to the support page, where you will be able to leave a comment or add details concerning your feedback, which you can simply write in the relevant box, as shown below.

Your perspectives and feedback are essential to allow us to improve the service every single day.

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