How can I change my email?

Only the owner of the Vyvo Account can request our Customer Service for an email change.

While filling out your request, please attach a picture of yourself holding your ID document and indicate the new email that will replace your old one.

Once you have submitted your request with all the necessary information, you will be contacted for a security check using the telephone number linked to your account before finalizing the email change.

Changing the email you use for PayPal may have consequences on your Hyperwallet account. Your PayPal transfer method email address must be the same as the account email address. Please read here to learn how to change the PayPal email associated with your Hyperwallet account.

Remember: Make sure that the phone number connected to your account is a working number; we will not accept different telephone numbers to complete all the security checks.

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