This happens when you are using different accounts for the website and the app.
Make sure you are registered in the back office (LIFELOG section in vyvosmart.com) with the same account that is associate with the VyvoSmart App.
Articles in this section
- What’s in our App Profile Page?
- What’s in my App Device Page?
- What’s on my App Data Page?
- How do I sign up to the Helo Smart App and create an account?
- How can I activate the Fall Detection?
- What do my contacts receive in an SOS message?
- How can I change my Device screen bright time?
- What is the wearing manner?
- How can I turn off or change the palming gestures?
- How can I change the weather/Temperature format?
