This happens when you are using different accounts for the website and the app.
Articles in this section
- What’s in our App Profile Page?
- What’s in my App Device Page?
- What’s on my App Data Page?
- How do I sign up to the Helo Smart App and create an account?
- How can I activate the Fall Detection?
- What do my contacts receive in an SOS message?
- How can I change my Device screen bright time?
- What is the wearing manner?
- How can I turn off or change the palming gestures?
- How can I change the weather/Temperature format?